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STUDIO POLICIES:

 

PAYMENT/GRATUITY

We accept exact cash payments and all major credit/debit cards.

Cash Gratuities are customary and very much appreciated by your lash artist.

 

BOOKING & CANCELLATION POLICY

  • Deposits are non-refundable under any circumstances.

  • Remaining balances are due after your service is completed in the studio.

  • A 48-hour notice is required to reschedule an appointment.

  • Less than 48 hours notice is a late notice and you will forfeit your deposit.

  • A new deposit will be required if you wish to reschedule an appointment with less than 48 hours notice.

  • Cancelations automatically forfeit their deposit.

  • Same Day Cancelations will be charged a 50% cancelation fee of the service price total and forfeit their deposit.

  • No-Show clients will be charged 100% of the service(s) price total.

  • Clients that are more than 15 minutes late for an appointment are considered a no-show and will be charged 100% of the service(s) price total..

  • All guests should arrive alone. No children or pets will be allowed in the studio with the exception of service animals.

  • We reserve the right to refuse services to anyone at anytime.

  • Food and drink are not allowed in the studio.

  • You will be photographed and recorded for before and after photos and documentation purposes.

  • No smoking of any kind is allowed in the studio.

  • We do not touch up any previous artists work done outside of our studio.

  • All balances must be paid immediately following services.(no checks or money orders accepted)

  • Although we give the best effort possible to obtain optimum results, no guarantees can or will be made.

  • Please call to reschedule if you have even minor signs of a cold or sickness.

  • We will not honor any requests other than enhancing your natural look. 

  • Please do not wear any makeup or perfumes on procedure day.

  • Please refrain from texting or phone calls during the procedure.

  • By booking an appointment you acknowledge that you agree to these policies.

 

SERVICE REFUND POLICY

We are unable to offer refunds on services we have executed. If you are unhappy with a service, please contact us within 72 hours of your appointment and we will gladly try our best to resolve the matter. 

 

ARRIVAL

Please arrive at your scheduled appointment time. We work by appointments only so early arrival does not guarantee you will be seen earlier.

 

PARKING

There is plenty of free parking available on the property. Park anywhere there is an available space.

 

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